Support & Help

App version 1.0.0

Frequently asked questions

• How do I add a child profile?
  Open Children (from the home dashboard or Settings), then tap Add child and fill in the details. You can add as many child profiles as you need.
• Where is my data stored? (Cloud sync)
  Your account and every entry sync securely to your SpecQuest cloud account so you can sign in from any device. A copy is also kept on your device so the app is fast, and supported daily tracking saves when your connection drops and syncs when reconnected.
• What happens if my connection drops?
  Child profiles, daily tracking entries (adding, editing, deleting) and meal plans are saved on your device and queued as a Pending change, then sync automatically when you're back online. Goals, Smart Worksheets, skills sync, appointments and purchases need a connection. You can see pending changes in Settings → Cloud sync and tap Retry sync at any time.
• Can I export reports?
  Yes. Every report, graph, export, and sharing tool is free. What matters is the date range: the current calendar month is always free, and longer ranges need History Access for each earlier month they cover.
• What do I actually pay for?
  Two things: access to earlier months, and Premium. Reports, graphs, pattern comparison, sharing, and exports are free for the current calendar month; a date range that reaches into earlier months requires History Access for every month in that range. Premium adds AI Ideas and Multiple Children (the free version includes one child profile). Premium is included permanently with the 12-month History Access purchase.
• How does History Access work? Is it a subscription?
  No, it is not a subscription. History Access is a one-time purchase of 3, 6, or 12 consecutive earlier months. The 12-month purchase also includes permanent Premium (AI Ideas and Multiple Children). Nothing renews or re-charges, and the months you unlock and Premium never expire — they stay with your account on every device you sign in on. Your children, entries, and history are always stored, whether or not a month is unlocked.
• What are Category Reports?
  Every tracker has its own deep-dive page under Reports → Category Reports. You'll see summary numbers, category-specific graphs, and every entry in a detailed table. Tap any number or bar to drill into the exact entries behind it.
• What is the Timeline View?
  A single chronological feed of everything you've recorded across every tracker, with filters by date range and category plus keyword search. Open it from the Reports page.
• What is Pattern Comparison?
  An overlay tool on the Reports page that lets you plot two or more categories on the same timeline (e.g. Sleep vs Mood) to spot relationships.
• How do I delete my account or my data?
  Individual entries and child profiles can be deleted anytime from inside the app. To permanently remove everything, open Settings → Delete my account. This deletes every child profile, entry, and meal plan on your account. It cannot be undone.
• How does SpecQuest protect my family's data?
  SpecQuest only stores information you choose to enter. It does not continuously monitor your camera, microphone, GPS/location, contacts, or other device activity. Camera access is used only when you choose to use a camera-based feature. SpecQuest does not sell your data or use it for advertising. All data is transmitted over HTTPS and protected by row-level security designed to restrict access to your family's entries to your authenticated account. See the Privacy Policy for details.

Troubleshooting

• App feels slow? Close other tabs and try again.
• Buttons not responding? Refresh the page.
• Missing entries? Make sure the correct child is selected.
• Still stuck? Email support — we read every message.

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